Frequently Asked Questions
Everything you need to know about your Fixo tech experience.
What is the standard shipping time for my electronics order?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Tracking information is sent via email as soon as your package leaves our warehouse.
Does my purchase come with a warranty?
Yes, every Fixo device includes a 12-month manufacturer warranty covering technical defects. Extended protection plans are also available at checkout for accidental damage.
What is your return policy for opened items?
We accept returns within 30 days of purchase. If the item is opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.
Are Fixo products compatible with other major brands?
Our electronics are designed for universal compatibility. Most of our devices support standard Bluetooth, USB-C, and HDMI protocols to ensure they work seamlessly with your existing tech ecosystem.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for eligible purchases.
How do I contact technical support?
Our technical support team is available 24/7 via live chat on our website or through email at [email protected] for troubleshooting and setup assistance.